Join a fast-growing team building sustainable shipping software with modern tech like React, PHP, and cloud platforms.
Company Name: Gori Company
Location: Fullerton, CA.
About Us:
Founded in 2019, Gori Company is on a mission to revolutionize the shipping industry by championing sustainability, optimization, and innovation. We leverage cutting-edge technologies and eco-conscious practices to create efficient, forward-thinking logistics solutions.
At the heart of our success is a culture built on teamwork, creativity, and continuous improvement. We believe in empowering our team with the tools and support needed to thrive — and we’re growing fast.
Job Description:
We are seeking a highly motivated and bilingual Chinese Sales and Customer Support Manager to join our growing team. In this pivotal role, you will be the primary point of contact for our customers in China, driving sales initiatives and providing exceptional customer service. If you are passionate about building relationships, exceeding sales targets, and ensuring customer satisfaction, we encourage you to apply!
Responsibilities:
- Develop and execute sales strategies to achieve and exceed sales targets within the Chinese market.
- Identify and pursue new business opportunities with potential clients in China.
- Manage and grow existing customer relationships, ensuring high levels of customer satisfaction and retention.
- Provide comprehensive product information and demonstrations to Chinese customers.
- Handle customer inquiries and resolve issues efficiently and professionally via phone, email, WeChat, and other relevant communication channels.
- Process orders, quotes, and returns accurately and in a timely manner.
- Collaborate with internal teams (e.g., marketing, product development, logistics) to ensure a seamless customer experience for our Chinese clientele.
- Stay up-to-date on market trends and competitor activities within China.
- Prepare and present sales reports and forecasts for the Chinese market.
- Translate and localize marketing materials and product information for the Chinese audience.
Qualifications:
- Native or professional fluency in Mandarin Chinese (both written and spoken) is required.
- Excellent communication skills in English (both written and spoken).
- Proven track record of success in sales or business development, preferably within the Chinese market.
- Strong understanding of Chinese business culture and consumer behavior.
- Exceptional interpersonal and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office Suite.
- Bachelor's degree in Business, Marketing, International Relations, or a related field preferred.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- 401(k) plan with company matching
- Generous paid time off and holidays
- Flexible work schedule
- Professional development opportunities
