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Shipping Assessments and Disputes Explained: What Merchants Need to Know
Shipping assessments happen when a carrier reviews a shipment after it enters their network and determines that the original label details do not match the final billed details. This can lead to added postage, fees, or other adjustments.
Disputes happen when a merchant believes one of those charges is incorrect and wants it reviewed. In ShipBae, disputes generally fall into three categories: postage discrepancies, weight/dimension/zone issues, and cancellations or refunds.
ShipBae helps merchants review assessment details, identify what changed, and submit disputes with more visibility. For USPS assessments, ShipBae also provides assessment reports and may automatically flag certain assessments for dispute review.
Shipping Assessments and Disputes Explained: What Merchants Need to Know
Shipping assessments happen when a carrier reviews a shipment after it enters their network and determines that the original label details do not match the final billed details. This can lead to added postage, fees, or other adjustments.
Disputes happen when a merchant believes one of those charges is incorrect and wants it reviewed. In ShipBae, disputes generally fall into three categories: postage discrepancies, weight/dimension/zone issues, and cancellations or refunds.
ShipBae helps merchants review assessment details, identify what changed, and submit disputes with more visibility. For USPS assessments, ShipBae also provides assessment reports and may automatically flag certain assessments for dispute review.
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