Careers

We are seeking a highly organized and detail-oriented Office Administrator/Cust Support Associate to join our team. The ideal candidate will be responsible for managing office operations, providing administrative support, and ensuring efficient communication within the office. This role is essential in maintaining a productive work environment and supporting the overall goals of the organization.

Key Responsibilities:

• Oversee Office Operations: Manage the daily activities of the office.
• Welcome Visitors and Clients: Greet and assist guests as they arrive.
• Ensure a Safe and Clean Environment: Maintain a tidy and safe workplace.
• Coordinate Lunch Orders: Manage lunch arrangements with the caterer, including food setup, storage of leftovers, and post-lunch cleanup.
• Track Employee Birthdays: Maintain a list of employee birthdays and organize celebrations.
• Support Office Activities: Assist in coordinating office events and schedule maintenance as needed.
• Manage Appointments and Meetings: Help schedule appointments and meetings, optimizing calendars for efficiency.
• Arrange Travel and Accommodations: Coordinate travel plans and lodging for staff members as required.
• Provide Administrative Support: Assist with meeting preparations and file management tasks.
• Organize Company Events: Help plan logistics for company events, meetings, and conferences, including materials preparation and setup.
• Oversee Communication Services: Manage telephone services, email correspondence, and the distribution of mail and shipments.
• Maintain Equipment: Monitor and manage office equipment, reporting any maintenance or repair needs promptly.
• Manage Office Supplies: Track inventory, place orders, and ensure essential supplies are always available.
• Assist with Data Entry: Support data entry tasks, updating spreadsheets and databases as necessary.
• Maintain Filing Systems: Organize and update both paper and electronic filing systems, ensuring documents are labeled and easily retrievable.
• Provide General Administrative Support: Assist various departments as needed.
• Customer Support: Provide timely and efficient assistance to customers via phone, email, and WeChat, ensuring their issues are promptly resolved and inquiries addressed.
• Issue Coordination: Work closely with internal data and IT teams to analyze and resolve customer issues, ensuring smooth communication and quick resolution.
• Interdepartmental Collaboration: Communicate with relevant teams based on the customer’s request, ensuring accurate information is relayed, providing next steps, and delivering timely updates to customers.
• Record Keeping: Maintain comprehensive and accurate records of customer interactions, issues, resolutions, and ongoing tasks using task management tools.
• Customer Claims: Collaborate with the data management team to resolve customer disputes involving unused labels, lost packages, and missing items. Initiate USPS BSN requests and follow up with USPS to ensure resolution.
• Support Documentation: Help create and improve support materials, such as SOPs, FAQs, and user guides, to empower customers and enhance the self-service experience.
• Feedback Gathering: Serve as the customer’s voice by collecting and documenting feedback, feature requests, and suggestions to support continuous product improvement.

Requirements:

• 1 year of experience in office administration
• Customer-centric mindset is a MUST. Customer-focused mindset with an unwavering commitment to delivering exceptional service.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Excellent communication skills, both written and verbal, and the ability to engage with customers and internal teams professionally.
• Ability to thrive in both independent and collaborative work environments, especially in a fast-paced setting.
• Strong technical problem-solving skills with the ability to diagnose and resolve issues effectively.
• Ability to prioritize and multitask
• Strong organizational ability
• Attention to detail and high level of accuracy.
• Proven experience in customer-service roles.

Preferred Qualifications:

• Bachelor’s degree or equivalent work experience.
• Knowledge of the shipping, logistics, or eCommerce industry