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Frequently asked questions

Please check here to see how to create account an account;

https://youtu.be/Qs1CrsWxJBU

Please check here to see how to use bulk uploader;

https://youtu.be/MRkiiARpDwg

Yes. There will be 3% credit card fee.

Make a wire transfer to Gori then our finance team will load you meter.

UPS Terms and Conditions

Below document contains following contents:
– Commodities and Restrictions
– Export Clearance
– Packaging and Labeling
– Access Point Locations
– Surcharge
– Claims
– Loss or Damage

UPS_terms_service_us.pdf

dowanload.pdf

depend on how busy USPS but you should see a update in 2-5days.

Refund Policy

Each shipping carrier and service product have different refund policy.
Please check below link to check policy for each shipping carrier.

https://pe.usps.com/text/dmm300/604.htm#ep1080980

Loss or Damage Claim

Each shipping carrier and service product have different claim process.
Please check below link to check claim process.

https://pe.usps.com/text/dmm300/609.htm#ep1097134

Submit claim form https://form.jotform.com/223337067900150

SCAN Forms are not necessary because shipments are auto-manifested by USPS

Effective October 1, 2023, the United States Postal Service (USPS) will be implementing civil penalties for shipping Hazardous Materials (HAZMAT). It is crucial to note that shipping improperly prepared, undeclared, or prohibited HAZMAT materials can lead to both civil and criminal penalties under Federal Law.
In accordance with USPS guidelines, Gori Company strictly prohibits the shipping of any HAZMAT materials. To learn more about USPS’s policies and guidelines on HAZMAT shipping, please refer to the following documents:
  1. USPS Publication 52: This publication contains comprehensive information about mailing standards and guidelines related to HAZMAT. You can access it by visiting the following link: USPS Publication 52
  2. HAZMAT Items Search Tool: To assist you in identifying HAZMAT items and ensuring compliance with USPS regulations, we recommend using the HAZMAT Items Search Tool. Access it by clicking here: HAZMAT Items Search Tool

Hazardous materials, assigned by the U.S. Department of Transportation (DOT), refer to any items capable of posing an unreasonable risk to health, safety, and property during transportation. These items are referred to as ‘dangerous goods’. Sending these materials is not available.
The most common types of items that fall into this category include:

Lithium batteries or any electronics that include lithium batteries such as cell phones and laptops:

Lithium batteries or electronics containing lithium batteries, such as cell phones and laptops,

are common items in this category learn more

Articles containing liquid mercury such as thermometers, barometers, and blood pressure equipment:

Items containing liquid mercury, such as thermometers, barometers, and blood pressure equipment, are also included in this category.

Aerosols such as hairspray, disinfectants, and spray paint:

Aerosols, including hairspray, disinfectants, and spray paint, are considered hazardous materials.

Fragrances such as colognes, perfumes, and body sprays:

Fragrances, such as colognes, perfumes, and body sprays, are also categorized as hazardous materials.

Alcoholic Beverages such as beer, wine, and liquor:

Alcoholic beverages, such as beer, wine, and liquor, are classified as hazardous materials.

Dry Ice which can be used to preserve temperature-sensitive items such as food and medicines:

Dry Ice, often used to preserve temperature-sensitive items like food and medicines, falls into this category as well.

Hand Sanitizers including wipes:

Hand sanitizers, including wipes, are considered hazardous materials.

Nail polishes and nail polish removers:

Nail polishes and nail polish removers are classified as hazardous materials.

Paint, Paint Thinners, and Removers; wood stains and adhesives would also fall into this category:

Paint, paint thinners, removers, wood stains, and adhesives are additional items that fall into this hazardous materials category.

Fuel or fuel-powered machinery that includes gas lanterns, camp stoves, model cars, or even lawn equipment:

Fuel or fuel-powered machinery, such as gas lanterns, camp stoves, model cars, or lawn equipment, is also considered hazardous materials.

Time zone depends on the location that event happens.

Email to help@goricompany.com with explanation and screenshot of the error you are seeing.

Find the shipment you want to request for a refund in “Shipments” page and click “Request Refund” in “Actions” dropdown.


Still have questions?

If you cannot find answer to your question in our FAQ,
you can always contact us. We will answer to you shortly!

phone-call
877-467-4244

we are always happy to help.

mail
support@goricompany.com

the best way to get answer faster.