FAQ Items

UPS Terms and Conditions

Below document contains following contents:
– Commodities and Restrictions
– Export Clearance
– Packaging and Labeling
– Access Point Locations
– Surcharge
– Claims
– Loss or Damage

UPS_terms_service_us.pdf

dowanload.pdf

depend on how busy USPS but you should see a update in 2-5days.

Refund Policy

Each shipping carrier and service product have different refund policy.
Please check below link to check policy for each shipping carrier.

https://pe.usps.com/text/dmm300/604.htm#ep1080980

Loss or Damage Claim

Each shipping carrier and service product have different claim process.
Please check below link to check claim process.

https://pe.usps.com/text/dmm300/609.htm#ep1097134

Submit claim form https://form.jotform.com/223337067900150

SCAN forms are not necessary because shipments are auto-manifested by USPS.

Lithium batteries or any electronics that include lithium batteries such as cell phones and laptops:

Lithium batteries or electronics containing lithium batteries, such as cell phones and laptops,

are common items in this category learn more

Articles containing liquid mercury such as thermometers, barometers, and blood pressure equipment:

Items containing liquid mercury, such as thermometers, barometers, and blood pressure equipment, are also included in this category.

Aerosols such as hairspray, disinfectants, and spray paint:

Aerosols, including hairspray, disinfectants, and spray paint, are considered hazardous materials.

Fragrances such as colognes, perfumes, and body sprays:

Fragrances, such as colognes, perfumes, and body sprays, are also categorized as hazardous materials.

Alcoholic Beverages such as beer, wine, and liquor:

Alcoholic beverages, such as beer, wine, and liquor, are classified as hazardous materials.

Dry Ice which can be used to preserve temperature-sensitive items such as food and medicines:

Dry Ice, often used to preserve temperature-sensitive items like food and medicines, falls into this category as well.

Hand Sanitizers including wipes:

Hand sanitizers, including wipes, are considered hazardous materials.

Nail polishes and nail polish removers:

Nail polishes and nail polish removers are classified as hazardous materials.

Paint, Paint Thinners, and Removers; wood stains and adhesives would also fall into this category:

Paint, paint thinners, removers, wood stains, and adhesives are additional items that fall into this hazardous materials category.

Fuel or fuel-powered machinery that includes gas lanterns, camp stoves, model cars, or even lawn equipment:

Fuel or fuel-powered machinery, such as gas lanterns, camp stoves, model cars, or lawn equipment, is also considered hazardous materials.